Terms of Service
Last updated November 12, 2026
These Terms of Service ("Terms") are an agreement between you and Mendly LLC ("Mendly", "we", "us") for use of Mendly by Zebra, including the website, web app, technician app and related services (the "Service"). If you use the Service for a company, you agree for that company and confirm you have authority to do so; "you" then means that company ("Customer"). If you do not agree, do not use the Service.
1. The Service
Mendly helps landlords and property managers track maintenance requests, schedule technicians, communicate with tenants and team members, and keep records. Features may change over time. Some features are offered only on paid plans or as add-ons. The public demo uses sample data and may be reset or removed at any time.
2. Accounts
You must give accurate sign-up information, keep your login secure, and tell us promptly at legal@mymendly.app if you suspect unauthorized access. You are responsible for activity under your account and for the people you invite. Each Customer's workspace is kept separate; you may not try to access another Customer's workspace or data.
3. Customer Data
"Customer Data" means information you or your users put into the Service, including information about your properties, tenants, vendors and staff. You own Customer Data. You give us permission to host, process and display it only as needed to provide, secure and support the Service, as described in our Privacy Policy and Data Processing Addendum. You are responsible for having the right to share Customer Data with us, including any notices to or consents from your tenants that the law requires. We do not sell Customer Data and do not use it to train AI models.
4. AI features
Some features use artificial intelligence to suggest priorities, answers, drafts or schedules. AI output can be wrong or incomplete. Suggestions are labeled as suggestions; you decide what to do with them. Do not rely on AI output for emergencies, legal, safety or habitability decisions without your own review. Daily AI limits may apply.
5. Messages to tenants and others
If you send emails, text messages (SMS) or WhatsApp messages through the Service, you are the sender and are responsible for following the law, including the Telephone Consumer Protection Act, CAN-SPAM, carrier rules and tenants' opt-out requests. Text and WhatsApp messaging are paid add-ons and may require carrier registration.
6. Acceptable use
You agree to follow our Acceptable Use Policy.
7. Plans, fees and trials
Free test accounts and trials may be offered with limits and may end with notice. Paid plans, prices, limits and billing terms are shown when you choose a plan. Unless stated otherwise, paid plans renew automatically until cancelled, fees are non-refundable except where required by law, and you are responsible for applicable taxes. We may change prices with at least 30 days' notice before your next renewal.
8. Your content, our property
We own the Service, its software and the Mendly name and logos. You may not copy, resell, reverse engineer or build a competing product from the Service. If you send us feedback, we may use it without obligation to you.
9. Suspension and termination
You may stop using the Service at any time. We may suspend or end access if you breach these Terms, create a security risk, or fail to pay. After termination you may request an export of Customer Data within 30 days, after which we delete it as described in the Privacy Policy, except where law requires us to keep it.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. The Service is not an emergency service: in an emergency, tenants and staff should call 911 or the utility company.
11. Limitation of liability
TO THE EXTENT ALLOWED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA, AND OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM (OR $100 IF YOU PAID NOTHING).
12. Indemnity
You will defend and indemnify us against third-party claims arising from Customer Data, your messages to tenants, or your violation of these Terms or the law.
13. Changes
We may update these Terms. We will post the new version here and, for material changes, notify account owners at least 15 days in advance. Continued use after the effective date means you accept the update.
14. Governing law
These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules. Courts located in New Jersey have exclusive jurisdiction, and each party consents to them.
15. Contact
Mendly LLC, 1405 N Broad St, Suite 207, Hillside, NJ 07205. Email: legal@mymendly.app.