Privacy Policy

Last updated November 12, 2026

This Privacy Policy explains how Mendly LLC ("Mendly", "we") collects, uses and shares personal information through Mendly by Zebra (the "Service") and our website.

1. Our two roles

Customer Data. Property management companies ("Customers") put information about their properties, tenants, vendors and staff into the Service. For that information we act as a service provider/processor: we handle it only on the Customer's instructions under our Data Processing Addendum. Tenants with questions about their information should contact their property manager; we will help the Customer respond.

Account and website information. For information about the people who sign up for and use Mendly, and visitors to our website, we are the controller, and this policy applies directly.

2. Information we collect

• Account details: name, work email, company name, role, and if you use Google sign-in, your Google account name and email (we do not receive your Google password).
• Content you add: work orders, notes, photos, messages, schedules, logos and settings.
• Usage and device data: pages used, actions, IP address, browser type, and error logs, collected for security and to keep the Service working.
• Payment details (when paid plans start): handled by our payment processor; we do not store full card numbers.
• Communications: messages you send us and support requests.

3. How we use it

To provide and secure the Service; to authenticate users; to send service emails (such as sign-in links and notifications you choose); to provide support; to prevent fraud and abuse; to bill for paid plans; to improve the Service using aggregated or de-identified information; and to comply with law. We do not sell personal information, do not share it for cross-context behavioral advertising, and do not use Customer Data to train AI models.

4. How we share it

With service providers that help us run the Service (listed on our Subprocessors page), bound by contracts to protect it; within your company's workspace with the people your company invites; when required by law or to protect rights and safety; and in a merger or sale of our business, subject to this policy.

5. AI processing

When you use AI features, the relevant text or photos are sent to our AI provider to produce a response. Our provider processes this data for us under terms that prohibit using it to train their models.

6. Retention

We keep Customer Data while the Customer's account is active. After an account is closed, we delete or de-identify Customer Data within 90 days, except where law requires longer retention; backups expire on their normal schedule. Demo workspaces are deleted automatically after 14 days without use.

7. Security

See our Security page. No system is perfectly secure; we will notify affected Customers of a security incident involving their data without undue delay and as required by law.

8. Your rights

Depending on where you live, including under the New Jersey Data Privacy Act, the California Consumer Privacy Act and similar state laws, you may have the right to access, correct, delete or obtain a copy of your personal information, and to opt out of sale, targeted advertising or profiling (we do not engage in these). To make a request, email legal@mymendly.app. We will verify your request and respond within the time the law requires. You may appeal a decision by replying to our response. We will not discriminate against you for exercising your rights.

9. Children

The Service is for businesses and is not directed to children under 16. We do not knowingly collect their information.

10. Cookies

See our Cookie Notice.

11. Changes and contact

We will post updates here and notify account owners of material changes. Questions: Mendly LLC, 1405 N Broad St, Suite 207, Hillside, NJ 07205, legal@mymendly.app.